Axians Help Desk is your single point of contact for end-to-end support, and its efficient implementation offers a more professional service, aimed to build the trust of the company and increase the level of client satisfaction.
Axians team governs and carries out end-to-end maintenance services of both HW and SW components, with special attention to quality and performance provided by taking the appropriate corrective actions and ensuring that all processes are aligned with the agreed service level.
Main services
- IT/Network Management
- Service Management
- Highly specialized resources in 1°, 2° & 3° level support
- Change, Incident & Problem management
- Analysis and resolution of problems
Service Benefits
- Implementation of storage features to improve customer service
- Customized reporting
- Omnichannel communication
- Backlog management
- Timely maintenance and remediation support
- Fast onboarding